Working for TipYo, I meet with hospitality executives almost every day. During the pandemic, many shared that tips were way down. With occupancy rates at record lows, this didn’t come as a huge surprise.
But occupancy rates have slowly been rising, and the tips haven’t risen with it. In fact, due to a nationwide hospitality labor shortage, hotel employees are working harder than ever to keep up with surging demand.
I find myself thinking, haven’t these associates been through enough?
In 2020, a huge percentage of hotel employees were laid off and forced to find work elsewhere. Now, as our industry asks them to come back, we need to consider why they would come back. What incentives is our industry offering?
As hoteliers are thinking outside the box to provide incentives, I’d like the share what Mobile Tipping with TipYo offers:
- Boosts the take-home pay of your employees as much as 10%.
- Increases employee satisfaction.
- Meets guest expectations.
- Is an affordable human resource benefit a hotel can leverage when hiring.
Think about it… are your guests still using cash? Every time I have touched cash in the past 6 months, I have been uncomfortable imagining all the hands it’s been passed between and how many germs are involved. In a study conducted by VISA, 65% of consumers say that post-vaccine, they would prefer to use contactless payments as much as, or even more than, they are currently. In an article about TipYo, Bloomberg Pursuits called reaching into your wallet for cash and not having any the “universal travel faux pas.” This still exists, but one can imagine how much worse it’s gotten since Covid-19 changed our relationship with cash forever.
Simply put, if your guests aren’t carrying cash, they aren’t tipping. Your employees aren’t earning supplemental income.
What else can attract people to work for you? Perhaps it’s time we switch our attention from technology fads like cleaning robots to things that can make a difference in the lives of hotel associates. After all, hospitality is only as good as the people involved.